Our client services team is at the heart of what we do at Manor Association. Every service we provide
is backed by a dedicated team of customer service professionals who are committed to creating
solutions on a regular basis. Serving a diverse portfolio of clients, our team is agile and adept
when it comes to gauging customer needs and implementing the right fix. When you work with Manor
Association, you get access to our on-site customer service group, who is at the ready whenever
your association or individual homeowners have an issue or concern. What else makes our customer
service so special? Let's find out.
Our customer service team is as local as you can get. We are a completely in-house operation with
an in-depth training program that fully prepares our agents for any call they receive. Homeowners
get to talk to customer service representatives who are knowledgeable and instrumental in quickly
reaching a solution for any given problem. Each member of our team can quickly analyze problems
or questions from residents, determine the correct course of action, and dispatch the appropriate
service provider for any issue that arises. Where appropriate, they can also direct the resident
to necessary resources. This knowledge comes from living and working in the same area where our
residents live. We don't outsource beyond Northern California, and we're proud to work alongside
our customer service team each and every day.
24/7 Customer Support
Customer service is the hub of Manor's office. When a resident contacts our support team, incoming
traffic is routed directly to customer service via either phone or email. The resident is then
immediately connected – without any wait time. Representatives from our team are available 24
hours a day, seven days a week. Regardless of the issue or level of emergency, you can have your
call answered when it's convenient for you. This level of support and responsiveness sets our
community association apart from the rest and it's what makes us stand out as well. If you want
to talk to real people to solve problems in real-time, then we're the right property management
firm for your association.
Our completely in-house team is filled with well-trained customer service agents. Not only are they
knowledgeable, they're also able to provide one-call resolution in almost any situation. What
does that mean for you and your residents? No more waiting hours for a phone call to address
your issue. Instead, our agents are trained to create an effective solution while you're still
on the line. Whether you need access to documents, have an on-site emergency, or have a question
about a violation, our team offers full-service support. Plus, we always have additional layers
of management and quality control to ensure every customer interaction matches the same level
of care and quality. Ready to have Manor's customer service team take care of your residents'
questions and concerns? Contact us today for a free quote.